The challenge
The retailer had outgrown its manual warehouse processes. Paper pick-lists, manual courier bookings and a disconnected stock system meant despatch was slow and error-prone, and order volumes were rising fast ahead of peak season.
Our approach
We integrated the storefront, stock system and courier accounts into a single automated fulfilment flow. Orders convert into optimised pick-lists, best-fit courier selection happens automatically, and tracking flows back to customers without anyone touching a spreadsheet.
The results
Within one peak season the operation scaled from 500 to 10,000 orders per day on the same headcount, with fulfilment time cut by 65% and pick accuracy reaching 98.5%.